A partner you can count on

Why Harland Clarke?

At Harland Clarke, a single strategy drives everything we do. We help you better engage with your customers to keep you first in their minds. It is as true today as it has been for over 145 years.

Count on us for strategic, high-performance solutions designed to deliver superior customer experiences. We put our expertise, business insight and best practices to work for you, driving bottom-line results every time.

What can we help you do?

Engage customers from day one. “Seventy percent of account holders still write checks, yet financial institutions capture only 30 percent of total check orders.”1

Many institutions miss out on the opportunity to capture check orders at account opening largely due to the complexity of check ordering platforms.

ChecksCX™ offers a seamless customer and branch check ordering experience. Our simplified program improves operational efficiency, increases check order capture across channels and is designed to align with the way consumers do business today. Our checks are armed with industry-leading security features, while also delivering additional brand touchpoints through our patented CheckFolio™, with customization capabilities to increase awareness of your financial institution brand.

Customers get timely access to checks, an essential banking tool, and you capture more orders upfront.

Engage the right consumers for your institution at the right time.

“Financial institutions that lead in CX have a higher recommendation rate, higher share of deposits and greater likelihood that customers will grow their portfolio of new products and services.”2

The financial services environment has never been more competitive. Acquiring low-cost core deposits, lucrative loans and high-yield customers is essential for long-term growth.

AcquisitionCX™ takes a datadriven, strategic approach to deposit and loan acquisition. Using proprietary data analytics and robust modeling techniques, we identify prospects who match the profile of your best customers. Then we send them highly personalized offers with highquality creative and materials.

Customers receive relevant offers from you for the products they need, when they need them.

Engage customers with a personal touch.

“Great contact center experiences boost brand recommendations by as much as 163 percent.”3

In today’s customer experience economy, growth and customer satisfaction are inextricably linked. The contact center is one of the few opportunities for a personal touch — so it’s vital to your overall success.

ContactCenterCX™ delivers awardwinning, fully customizable inbound and outbound support for short-term Burst events or ongoing programs. We are the brand beside your brand, increasing your agility, bandwidth and core strengths, so you can focus on what you do best. Our contact center specialists are skilled at white-glove support and providing a personal touch with every interaction.

Customers know their satisfaction is a priority for your financial institution when their questions or issues are resolved quickly, courteously and professionally.

With Harland Clarke as your partner, you have a single, trusted resource dedicated to executing on your business strategy and supporting your long-term success. Our high-performance culture is grounded in a discipline of quality assurance, process orientation and flawless execution. We are committed to bringing our best — to fill gaps in your ability to execute, improve efficiencies and deliver the results you need and expect.

We are industry veterans who have walked in your shoes, and you can count on us to deliver every step of the way.

[email protected] www.harlandclarke.com

1. Harland Clarke 2019 Data

2. Kantar, “The Experience Advantage: 2018 Report U.S. Retail Banking,” 2018

3. Verient Experience Index, How Contact Center Experiences Impact the Omnichannel Journey, December 2019