Operations

Can AI provide community bank level customer service?

9/1/2023
AI can play a significant role in various aspects of community banking, enhancing operations, customer service and decision-making processes.

5 questions to ask about your agent bank credit card program

7/1/2023
It is an easy solution to offer branded credit cards to your customers, but there are downsides to consider as it may not be the best credit card option for your community bank.

Overcoming the fight for talent

8/1/2022
As we continue to normalize in a post-COVID world, the search for talent remains a constant challenge for banks across Texas.

The results are in

12/6/2021
Some of the top challenges facing Texas bankers were identified in a recent 2021 TBA Bank Compensation and Benefits Survey.

Creating innovation in a post-pandemic environment

2/1/2021
With the promise that the pandemic will eventually be behind us, everyone is trying to predict the “next normal” and imagine if they have what it will take to succeed — or even survive — in a post-pandemic economy.

Stopping PPP Fraud

2/1/2021
The first rounds of PPP helped more than five million small businesses in the United States in the amount of $525 billion in funding, but not without a dark side to the program.

Red Alert

10/1/2020
During the COVID-19 pandemic, it is critical that you and your institution’s employees exercise caution and remain nimble in your cyber defenses to prevent falling victim to one of the many attacks and scams.

10 steps to starting a digital banking transformation

9/1/2020
Most financial institutions understand the power of digital. The more pressing question, though, is how an organization brings all the components together to turn digital transformation into reality.

Getting ahead of risk

4/1/2020
With limited resources and technology, community banks must leverage automation to help them create efficiencies around fraud and risk management so they can better serve corporate clients.

Core renewal game plan

1/1/2020
The fintech core startups that are attempting to disrupt the market are not to a point where it is a safe decision for community banks to climb aboard, and the grass is not always greener on the other side of a conversion.

Protect your branches

12/1/2019
Banks and other financial institutions are faced with the critical challenge of ensuring the protection of their people, assets and information. Security officers should utilize an ongoing assessment program to monitor and respond to changing risks.

How to be a #NotMe in a #MeToo World

11/1/2019
#MeToo brought sexual harassment out of the shadows and into the mainstream. The ripple effects have been felt in companies and organizations, large and small, from coast to coast.

The core of the matter

7/1/2019
The bank-core relationship is fundamental to meeting the needs of bank customers and this requires strong collaboration in a rapidly evolving and ultra-competitive marketplace.

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