32nd Annual Security & Risk Management Conference

Breakfast

• Under Siege: Protecting Financial Institutions from Civil Unrest with the Honorable James P. Cummings
  This session will explore risk assessment, physical security and access control, employee preparedness, coordination with law enforcement, emergency response, business continuity, and crisis communications. Attendees will leave with practical considerations and a civil unrest checklist they can use to evaluate their own institution’s preparedness before the next incident occurs.
  
• Working with Law Enforcement with Terry Nichols & Jeff Biegel
  This program explores the importance of building effective partnerships between financial institutions and law enforcement to strengthen fraud prevention and security efforts. The program examines common challenges in these relationships, including the SAR feedback gap, response times, follow-through on referrals, and information-sharing concerns. It also addresses emerging issues facing financial institutions, including First Amendment auditors and sovereign citizens. The takeaway is that financial institutions and law enforcement are on the same team and developing relationships before an incident occurs is essential to an effective response.
  
• 10 minute break
• When the Customer Believes the Fraudster – Not the Banker with Jeff Biegel
  Attendees will learn practical techniques for questioning, slowing down the transaction, challenging the fraudster’s story without alienating the customer, recognizing when traditional warnings are failing, and helping customers reconsider what they have been told before their money is gone.
  

Lunch

• Educating Your Customers on Fraud with Steve Chirello
  Banks deal with the fear and losses from fraud every day: what it costs their customers, and what it costs banks. On top of that, customers are more worried than ever that scams are becoming harder to detect due to AI technologies. Showing that your bank cares while empowering your customers is one of the best defenses against fraud for both them and for your bank. This session will share proven, effective marketing tools—and how to implement them—with the goal of educating and raising customer awareness. Ultimately, this builds greater customer confidence, reduces fear, and provides peace of mind.
  
• Internal Fraud for Community Bankers with David Brant
  This program focuses on internal fraud risks affecting community banks and provides attendees with insight from a federal investigative perspective. Participants will have a unique opportunity to hear directly from a government investigator about internal fraud and related investigative matters.
  
• 15 minute break
• You Make the Call: Real-World Bank Security Decisions with Barry Thompson
  In this interactive session, you make the call. Using real questions, actual incidents, and security blunders from financial institutions, Barry Thompson will put attendees in the Security Officer’s chair and ask how they would respond. Compare your answers with other Texas bankers, challenge conventional thinking, and discover practical steps you can take back to your institution. Come prepared to participate—because in bank security, the decisions you make before something happens can determine what happens when the real thing occurs.
• I Knew Something Was Wrong with Barry Thompson
  When fraud losses have been discovered, how often do you hear your staff say, “I knew something was wrong!” When fraud losses occur, either internal or external, some member of our staff felt the warning signs didn’t need to be reported. The reasons for these lapses are many: fear of being wrong, fear of being ridiculed, and fear of reporting someone who may be innocent. How do we train our staff to report those internal warnings that could have saved our institution thousands of dollars? In this session, learn vital new skills and insights in educating your staff to report their gut feelings when something might be wrong. If you establish the proper framework, your staff will report what they feel is wrong.

Reception 

Breakfast

• The Criminals Have Adopted AI Faster Than Banks with Barry Thompson
  This eye-opening session takes attendees inside the emerging world of organized financial crime to examine how these operations identify victims, manipulate customers, move stolen funds, and use artificial intelligence to operate at unprecedented speed and scale. Most importantly, we will challenge bankers to stop thinking about fraud as a single method of attack: mortgages, consumer and business loans, checking accounts, mobile banking, online account opening, ACH, direct deposit, checks, cards, and P2P payments can all become attack surfaces. The question is no longer simply, “What fraud are they using?” but “Which of our channels is easiest to defeat?”
  
• Insurance: What’s Covered, What’s Not, and Claims Realities with the Honorable James P. Cummings
  This session will help bankers understand what cyber insurance really covers, where coverage gaps can occur, what insurers may examine after a loss, and the steps your institution should take before an incident occurs to improve the likelihood that the coverage you purchased will be there when you need it most.
  
• 15 minute break
• The Future of Fraud: How Criminals Are Using Artificial Intelligence Against Financial Institutions with Barry Thompson
  This one-hour session takes bankers inside the emerging criminal enterprise to examine how these organizations identify targets, build relationships with victims, create convincing identities, voices and documents, and move stolen funds through an increasingly complex financial network. More importantly, attendees will explore how AI allows criminals to look beyond a single fraud scheme and search for the weakest point across the entire institution—from loans and deposit accounts to mobile banking, online account opening, ACH, checks, cards, and P2P payments. The question for tomorrow’s Security Officer is no longer just “What fraud are they using?” but “Where will they attack us next?”